Frequently asked questions
Is Rappi down?
It can happen. If the app won’t load, try again in a few minutes and switch networks.
Payment won’t go through
- Check card limits.
- Try another method.
- Update the app.
The order is late
- Track it in the app.
- If it’s far past the estimate, contact support.
How do I cancel?
It depends on the order stage. Use the cancel/support option inside the app.