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Troubleshooting: Rappi app errors, payment failures, or stuck orders

Checklist to isolate network, cache, and payment/order issues in Rappi.

Updated on 2026-02-01

1) Network

  • Switch networks (Wi‑Fi ↔ 4G/5G).

2) App

  • Update the app.
  • Force close and reopen.
  • Restart your phone.

3) Cache

  • Clear cache (Android) if it’s freezing.

4) Payments

  • Try another method.
  • Check bank/card limits.

5) Order

  • If it’s stuck, wait a few minutes.
  • If it persists, contact in-app support.

Sources

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