Frequently asked questions
Is Zé Delivery down?
It can happen. Try again in a few minutes and switch networks.
Delivery isn’t available for my address
- Confirm your area is covered.
- Make sure the address is complete.
Payment won’t go through
- Check card limits.
- Try another method.
- Wait and retry.
The order is late
- Track it in the app.
- If it’s far past the ETA, contact support.