1) Network
- Switch networks (Wi‑Fi ↔ 4G/5G).
2) Browser/app
- Private window.
- Clear cache/cookies.
- Disable extensions.
3) Payment
- Check limits.
- Try another method.
4) Order
- Wait a few minutes.
- If it persists, contact support.
Ponto
Technical content
Troubleshooting: Ponto won’t load, payments fail, or orders get stuck
Checklist to isolate network, cache, and payment/order issues on Ponto.
Updated on 2026-02-01