Frequently asked questions
Is OneDrive down?
It can happen. If it looks widespread, try again later and test another network.
I can’t sign in
- Confirm email/password.
- Complete MFA/code prompts.
- Sign out/in again.
Folders won’t sync
- Check if sync is paused.
- Restart the OneDrive client.
- Check disk space.
A shared link won’t open
- It may be restricted.
- You may need to request access from the owner.
- Make sure you’re signed into the correct account.