Frequently asked questions
Is Mercado Livre down?
It can happen. If it’s a general error, try again in a few minutes and switch networks.
I can’t sign in
- Confirm email/password.
- Complete verification (SMS/email) if requested.
- Try a private window and update the app.
Payment was declined
- Check card limits.
- Try another method.
- Wait and retry (it may be temporary).
My order is late
- Check tracking in the app.
- Review address details.
- If it’s far past the ETA, contact support for that order.