Frequently asked questions
Is Magalu down?
If the site/app is unstable, try again in a few minutes and switch networks.
I can’t sign in
- Check email/password.
- Try a private window.
- Update the app.
Payment won’t approve
- Check card limits.
- Try another method.
- Wait and retry (it may be temporary).
My order is late
- Check tracking.
- Review address details.
- If it’s far past the ETA, contact support.