Google Drive

Technical content

Troubleshooting: Google Drive won’t open, uploads fail, or sync won’t update

Checklist to isolate account, permissions, browser, and network issues when using Google Drive.

Updated on 2026-02-01

1) Check status

Check the Google Workspace Status Dashboard.

2) Confirm account and permissions

Switch accounts if needed and request access from the owner.

3) Isolate the browser

Private window
Disable extensions
Clear cache/cookies

4) Isolate the network

Wi‑Fi ↔ 4G/5G
Another Wi‑Fi network

5) App/sync client

Update the Drive app/client
Pause/resume sync
Restart the device

Sources

https://www.google.com/appsstatus/dashboard/