Frequently asked questions
Is Dropbox down?
It can happen. If it’s a widespread issue, try again later and test another network.
Sync stopped
- Check whether the app is paused.
- Restart the app/device.
- Confirm you have storage available.
I can’t access a shared link
- You may not have permission.
- The owner may have restricted the link.
- Make sure you’re signed into the correct account.
How do I free up space?
- Remove large files.
- Empty trash (if applicable).
- Upgrade your plan if needed.