Frequently asked questions
Is Betano down?
It can happen. If it’s unstable, wait a few minutes and try again.
The website/app won’t load
Quick checklist:
- Switch networks (Wi‑Fi ↔ 4G/5G).
- Try a private window.
- Clear cache/cookies.
- Disable VPN/proxy and extensions (adblock/privacy tools).
I can’t sign in
- Double‑check username/email and password.
- Check whether verification is pending.
- If you suspect an account lock, contact support.
Deposits/withdrawals not working
Possible causes:
- declined method
- limits reached
- mismatched details
- verification/fraud checks
Try another method and verify details/limits.