Frequently asked questions
Is bet365 down?
Check the public status page (when available): bet365.betteruptime.com.
The site/app won’t load — what should I try?
- Try again in a few minutes.
- Switch networks (Wi‑Fi ↔ 4G/5G).
- Try a different browser/device.
- Clear cache/cookies (or use a private window).
- Disable VPN/proxy (or test with/without VPN).
I can’t sign in
- Double‑check email/username and password.
- Complete any verification steps if required.
- If you suspect your account is locked, contact the service support.
Deposit/withdrawal won’t go through
Common causes:
- declined payment method
- daily/monthly limits
- fraud checks
- mismatched account details
Try another method and verify limits/details.