Frequently asked questions
Is AliExpress down?
It can happen. Try again in a few minutes and switch networks.
Payment was declined
- Check card limits.
- Try another method.
- Wait and retry.
Tracking isn’t updating
It’s common to have gaps with no updates. Check again later.
My order is late
- Confirm the delivery estimate.
- If it’s far past the ETA, open a dispute/support request in the order.
How do I request a refund?
Use the dispute/refund flow inside the order (app/site).