Frequently Asked Questions about 99
1. What is 99?
99 is a Brazilian app that offers a wide range of mobility and payment services. It connects passengers with car, taxi, and motorcycle drivers, in addition to offering a digital wallet, 99Pay.
2. What are 99’s main transportation services?
99 has several categories to meet different needs:
- 99Pop: Private cars focused on cost-effectiveness.
- 99Plus: Trips with greater comfort and top-rated drivers.
- 99Moto: Fast and economical transportation by motorcyclists.
- 99Táxi: Service that connects users to taxi drivers.
- 99Entrega: Quick delivery of packages and documents.
3. What is 99Pay for?
99Pay is 99’s digital wallet. With it, you can pay for your rides, pay bills (water, electricity, etc.), make transfers via Pix, top up your mobile phone, and even buy and sell cryptocurrencies.
4. The 99 app is not working. What should I do?
If you suspect that 99 is down, follow these steps:
- Check your connection: Switch between Wi-Fi and mobile data.
- Restart the app: Close the app completely and open it again.
- Check the status page: Check our status page to see if there is a confirmed general problem.
- Check social media: 99’s official profile may have information about instabilities.
5. How can I contact 99 support?
Contact with 99 support is made directly through the app. In the “Help” or “Help Center” section, you can report problems with rides, payments, or other issues.